Privacy policy

PRIVACY POLICY

Last updated: September 2026

Men’s Wellness Store (“we,” “us,” or “our”) operates menswellnessstore.net and provides the products, content, features, and services available through the website (collectively, the “Services”).

Our store is hosted by Shopify, which provides the e-commerce platform that enables us to offer the Services.

This Privacy Policy explains how we collect, use, store, and disclose personal information when you visit our website, place an order, create an account, contact us, or otherwise use the Services.

By accessing or using the Services, you acknowledge that you have read and understood this Privacy Policy.

1. Personal Information We Collect

Depending on how you interact with the Services, we may collect the following categories of personal information:

Contact and delivery information:

• Full name;

• Email address;

• Qatar phone number;

• Billing and delivery address;

• Location or delivery instructions provided by you.

Order and transaction information:

• Products viewed, added to your cart, purchased, returned, or cancelled;

• Product preferences and selected variants;

• Order history;

• Payment method;

• Payment confirmation and transaction status;

• Cash on Delivery information.

Payment information:

Online payments are processed by Shopify and approved third-party payment providers. These providers may collect payment-card, banking, identity-verification, and transaction information according to their own privacy policies and security requirements.

We do not directly receive or store complete payment-card numbers.

Account information:

• Account login details;

• Account preferences and settings;

• Saved addresses and order history.

Communications:

• Customer-support enquiries;

• Return or refund requests;

• Photographs or videos submitted in connection with a product or order issue;

• Messages sent to us by email, contact form, or another approved communication channel.

Device and usage information:

• IP address;

• Browser and device type;

• Network connection;

• Unique device identifiers;

• Pages viewed and actions performed on the website;

• Date, time, and duration of visits;

• Referring website or source;

• Cookie and similar technology information.

1. How We Collect Personal Information

We may collect personal information:

• Directly from you when you place an order, create an account, contact us, request a return, or otherwise provide information;

• Automatically when you visit or use the website, including through cookies and similar technologies;

• From Shopify and the service providers that help us operate the store;

• From payment providers, delivery companies, analytics services, marketing platforms, and fraud-prevention providers;

• From other third parties when permitted or required by applicable law.

1. How We Use Personal Information

We may use personal information to:

Provide and manage the Services:

• Process and confirm orders;

• Process payments and refunds;

• Confirm Cash on Delivery orders;

• Arrange packaging, shipping, and delivery;

• Communicate order and delivery updates;

• Manage returns, exchanges, cancellations, and refunds;

• Create and manage customer accounts;

• Remember preferences and improve the shopping experience;

• Respond to questions and provide customer support.

Security and fraud prevention:

• Verify orders and payment information;

• Detect, investigate, and prevent fraud, misuse, unauthorized activity, or security threats;

• Protect our customers, website, business, and service providers;

• Enforce our terms, policies, and legal rights.

Marketing and advertising:

Where you have provided the required consent, we may use your information to send marketing emails or show relevant advertising.

You may unsubscribe from promotional emails at any time using the unsubscribe link included in the message. Unsubscribing from marketing does not prevent us from sending essential order, account, delivery, security, or customer-service communications.

Analytics and improvement:

We may use website and transaction information to understand how customers use the Services, measure performance, troubleshoot problems, improve our website, and make business decisions.

Legal and regulatory purposes:

We may process personal information to:

• Comply with applicable laws and valid legal requests;

• Respond to government authorities, regulators, courts, or law-enforcement agencies;

• Investigate complaints or disputes;

• Establish, exercise, or defend legal claims;

• Enforce our terms and policies.

1. How We Disclose Personal Information

We may disclose personal information only when reasonably necessary for the purposes described in this Privacy Policy, including to:

Shopify:

Our store is hosted by Shopify. Shopify processes information to operate, secure, support, and improve the Services.

Payment providers:

Payment and financial information may be shared with the provider selected during checkout to process payments, refunds, verification, and fraud checks.

Delivery and fulfillment providers:

We may provide a courier or delivery provider with the customer’s name, phone number, address, location, order number, amount to collect, and necessary delivery instructions.

Service providers:

We may share information with providers that assist with website hosting, information technology, cloud storage, customer support, email delivery, analytics, security, fraud prevention, order management, and other business operations.

Marketing and advertising providers:

If marketing or advertising services are enabled, certain information may be processed by Shopify or approved marketing providers to measure performance, personalize advertising, and improve campaigns, subject to applicable consent requirements and privacy settings.

Legal authorities:

We may disclose information when required by law, legal process, regulation, court order, or a valid request from an authorized government or law-enforcement body.

Business transactions:

Information may be disclosed in connection with a proposed or completed merger, acquisition, financing, restructuring, sale of business assets, insolvency, or similar business transaction, subject to appropriate confidentiality and legal requirements.

We do not directly sell or rent customer personal information for money.

1. Shopify and Network Intelligence

Shopify collects and processes information about your access to and use of the Services to provide, protect, and improve its platform.

Where Shopify Network Intelligence or other enhanced Shopify services are enabled, Shopify may combine information about interactions with our store with information from Shopify, other merchants, and participating services. This may be used to improve Shopify services, analytics, fraud prevention, advertising, and personalization.

In those circumstances, Shopify is responsible for certain processing activities and for responding to applicable privacy requests concerning that processing.

You can learn more through:

Shopify Consumer Privacy Policy:
https://www.shopify.com/legal/privacy/app-users

Shopify Privacy Portal:
https://privacy.shopify.com

1. Cookies and Similar Technologies

We and our service providers may use cookies, pixels, local storage, and similar technologies to:

• Keep the website functioning;

• Remember customer preferences;

• Maintain shopping-cart and checkout sessions;

• Protect accounts and prevent fraud;

• Understand website traffic and performance;

• Improve the customer experience;

• Measure marketing and advertising performance, where enabled.

You can manage cookies through your browser settings and any privacy controls provided on our website. Blocking certain necessary cookies may affect the operation of the store, cart, account, or checkout.

1. Marketing Preferences

We send promotional communications only where permitted and where the customer has provided the necessary marketing preference or consent.

You can unsubscribe from promotional emails at any time by selecting the unsubscribe link included in the email.

Even after opting out of marketing, you may continue to receive non-promotional communications relating to:

• Orders;

• Payments;

• Delivery;

• Returns or refunds;

• Customer support;

• Account security;

• Important changes to our Services or policies.

1. Third-Party Websites and Services

Our website may contain links to websites, social-media platforms, payment services, or other services operated by third parties.

We are not responsible for the privacy, security, accuracy, or practices of third-party services that we do not control. Please review their privacy policies before providing them with personal information.

The inclusion of a link does not necessarily mean that we endorse the third party or its content.

1. Children’s Privacy

The Services are intended for adults and are not directed to individuals under 18 years of age.

We do not knowingly collect personal information from children. If you are a parent or legal guardian and believe that a child has provided personal information to us, please contact us so that we can review and, where appropriate, delete the information.

1. Data Security

We use reasonable administrative, technical, and organizational measures, together with Shopify and our approved service providers, to protect personal information.

However, no website, electronic transmission, or storage system can be guaranteed to be completely secure. Customers should not send passwords, complete payment-card details, or other highly sensitive information through unprotected email or messaging channels.

Customers are responsible for protecting their account credentials and should not share passwords or login information with others.

1. Data Retention

We retain personal information only for as long as reasonably necessary to:

• Provide the Services;

• Complete and document transactions;

• Maintain customer accounts;

• Process returns, refunds, or disputes;

• Prevent fraud and protect security;

• Meet accounting, tax, legal, and regulatory obligations;

• Enforce our contracts, terms, and policies.

The appropriate retention period depends on the type of information, the purpose for which it was collected, and any applicable legal requirements.

When information is no longer required, it may be deleted, anonymized, or securely retained where required by law.

1. International Data Transfers

Shopify and some of our service providers may store or process personal information outside Qatar, including in the United States and other countries where they operate.

Privacy and data-protection laws in those countries may differ from the laws of Qatar. Where required, the relevant provider will use recognized safeguards or contractual measures for international data transfers.

1. Your Privacy Rights

Depending on applicable law and your circumstances, you may have the right to:

• Request access to personal information held about you;

• Request correction of inaccurate or incomplete information;

• Request deletion of information, where legally permitted;

• Request a copy of certain information;

• Object to or restrict certain processing;

• Withdraw consent where processing relies on consent;

• Opt out of marketing communications;

• Submit a complaint regarding the handling of your information.

These rights are not absolute and may be limited where we must retain or process information to complete a transaction, comply with the law, prevent fraud, resolve a dispute, or protect legal rights.

To submit a privacy request, contact us at:

support@menswellnessstore.net

We may need to verify your identity before completing a request. We will not discriminate against you for exercising an applicable privacy right.

1. Complaints

If you have a concern about how we collect, use, or disclose personal information, please contact us first at:

support@menswellnessstore.net

We will review the concern and respond within a reasonable period.

Depending on your location and applicable law, you may also have the right to submit a complaint to the relevant data-protection or regulatory authority.

1. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to:

• Our business practices;

• Shopify or other service providers;

• Website features;

• Privacy settings;

• Legal or regulatory requirements.

The updated version will be published on this website with a revised “Last updated” date. Where required, we will provide additional notice.

1. Contact Us

For questions about this Privacy Policy, our privacy practices, or a request concerning your personal information, contact:

Men’s Wellness Store
Email: support@menswellnessstore.net
Website: https://menswellnessstore.net